GROWTH STRATEGY FOR HOSPITALITY & EVENTS BUSINESSES
Helping owner-operated
hotels, inns, and venues build healthier revenue, teams, and guest experiences.
A place that feels warm, welcoming, and meaningful. A business rooted in experience, connection, and care. But behind the scenes, running a business with multiple revenue streams can feel heavy. Unpredictable profitability, competing priorities, and far too many decisions resting on your shoulders.
Haven & Hall exists for owner-operated properties navigating that exact tension.
You’ve built places and experiences that people love.
We work with independently owned lodging properties and venues — boutique hotels, inns, B&Bs, and wedding & event venues — that manage operations in-house and want a smarter, more sustainable way to grow revenue without losing the heart of hospitality.
Hands-on, one-on-one partnership. Not plans handed off and forgotten.
Grounded in heart. Built with strategy. Designed to last.
Grounded in heart. Built with strategy. Designed to last.
Haven & Hall was founded by Courtney Donilon
A hospitality revenue consultant, industry speaker, and educator with more than 20 years of experience across corporate strategy, technology, hospitality, and events.
Our work is grounded in a rare blend of expertise. Most consultants come from one lane. We bring perspective from all three: corporate strategy, on-the-ground hospitality operations, and real-world events experience.
Our approach is grounded, collaborative, and deeply human. We care about guest experience, employee experience, and profitability — because sustainable businesses require all three.
How We Work Together
We help hybrid lodging and event businesses build a unified revenue strategy, without adding full-time headcount or overwhelming internal teams.
Revenue & Operations Diagnostic
A FAST PATH TO CLARITY
We assess your lodging and event revenue engine to identify gaps, opportunities, and the highest-impact priorities, so you know exactly where to focus.
90-Day Strategic Implementation
HANDS-ON, ONE-ON-ONE PARTNERSHIP
We fix the most impactful priority first, whether that’s pricing, packaging, sales systems, or conversion, and implement it together with momentum and accountability.
Ongoing Advisory & Optimization
FOR OWNERS WHO WANT CONTINUED SUPPORT.
We provide strategic guidance, forecasting, and optimization as your business evolves, without the cost of a full-time executive hire.
FAQs
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Our primary focus is on independently owned, owner-operated properties. We also support boutique management companies on a consulting or task-force basis when aligned.
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Both. We provide strategic clarity and hands-on support. We don’t believe strategy is useful unless it’s implemented.
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No. Our approach is intentionally focused. We tackle one high-impact priority at a time to build momentum without burnout.
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That’s exactly what the Diagnostic is for. It creates clarity and confidence before any major decisions are made.
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Not necessarily. Many clients start with a short engagement and continue based on results and needs.
