Building profitable group business strategies for
lodging + venue properties through sales, revenue, and marketing alignment.
You’ve built places and experiences that people love.
A place that feels warm, welcoming, and meaningful. A business rooted in experience, connection, and care. But behind the scenes, running a hybrid lodging + event business can feel heavy. Unpredictable income, competing priorities, and far too many decisions resting on your shoulders.
For most hybrid properties, that tension shows up in group business - where positioning, sales, and revenue decisions aren’t aligned around a clear model
Haven & Hall exists for owner-operated properties navigating that exact tension.
We work with independently owned lodging properties and venues — boutique hotels, inns, B&Bs, retreat centers, and destination venues — that manage operations in-house and want a smarter, more sustainable way to grow revenue without losing the heart of hospitality
Hands-on, one-on-one partnership. Not plans handed off and forgotten.
Grounded in heart. Built with strategy. Designed to last.
Grounded in heart. Built with strategy. Designed to last.
Haven & Hall was founded by Courtney Donilon
A hospitality revenue consultant, industry speaker, and educator with more than 20 years of experience across corporate strategy, technology, hospitality, and events.
Our work is grounded in a rare blend of expertise. Most consultants come from one lane. We bring perspective from all three: corporate strategy, on-the-ground hospitality operations, and real-world events experience.
Our approach is grounded, collaborative, and deeply human. We care about guest experience, employee experience, and profitability — because sustainable businesses require all three.
How We Work Together
We help hybrid lodging and event businesses build a unified revenue strategy for group businesses, without adding full-time headcount or overwhelming internal teams.
Group Business Audit
CLARITY AROUND YOUR MOST COMPLEX REVENUE STREAM.
A focused review of your group and event business to uncover pricing gaps, sales friction, and missed opportunities, along with clear, practical next steps.
90-Day Revenue Reset
HANDS-ON, ONE-ON-ONE PARTNERSHIP
We fix the most impactful priority first, whether that’s pricing, packaging, sales systems, or conversion, and implement it together with accountability.
Software Audit
TOOLS THAT SUPPORT REVENUE, NOT DRAIN IT.
An assessment of your current tech stack to ensure your systems support lead flow, follow-up, and team workflows without unnecessary complexity.
FAQs
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Our primary focus is on independently owned, owner-operated properties. We also support boutique management companies on a consulting or task-force basis when aligned.
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Both. We provide strategic clarity and hands-on support. We don’t believe strategy is useful unless it’s implemented.
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No. Our approach is intentionally focused. We tackle one high-impact priority at a time to build momentum without burnout.
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That’s exactly what the Diagnostic is for. It creates clarity and confidence before any major decisions are made.
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Not necessarily. Many clients start with a short engagement and continue based on results and needs.
Book Your Discovery Call
This complimentary 30-minute call is a chance to talk through what’s happening in your business and where things feel unclear, heavy, or stuck, especially around group business and revenue. We’ll discuss your goals, current challenges, and how Haven & Hall can support you.
COURTNEY@HAVENANDHALLCO.COM